If you followed me on twitter, you might notice (or not) that my family and I went to the Mangrove Resort, located in Kota Batu.
The place was not something that I expected it to be like. Well, to be honest, I didn’t know what to expect. It had a beautiful view, lovely dining area, (and not to mention, SPA!) etc etc… but it lack something very important: proper service. The restaurant part tho. I know I’m not a head chef of a fancy restaurant or a food critique or anyone of that matter, but I from what I observe, even the new not-so-fancy-without-the-name-resort restaurant have good services. I’m not saying it wasn’t good, (you might hate me for saying this) but it’s not good enough.
Why?
1. When we arrived there, the person who were suppose to do his job to greet anyone who came over to that place didn’t do his job. Instead, he chatted with his friend.
2. When we arrived to the restaurant part of the place, the were no one guiding us to our seats.
3. The waiteress didn’t know what’s the food content. Eg. what type of fish are they serving, etc etc…
4. It was rained in the middle of our dinner, and no one helped us put down the blinds.
5. My banana shake only arrived when we already left the table and had to wait for quite a bit.
Besides that, everything was fine
oh, and we were served by (possibly) trained waiters at the end of it. And their food had too much oyster sauce.
I’d rate the food 6 out of ten. I’m sorry, but I’ve been to a better place than this one.